American Express Travel’s 25 Top Properties

In celebration of the 25th anniversary of Fine Hotels & Resorts, American Express Travel recognized 25 global hotel properties for “Best in Class” customer experience. Taking all 815 resorts within their worldwide portfolio into consideration, and based on input from the editorial staff at Departures, American Express Travel Counselors and the executive team, they selected the following properties for 25 awards, shown below.

The Little Nell is extremely honored to be included by American Express Travel, selected for top honors for Most Bespoke Service Experience.

“Five-Star Service is a hallmark of The Little Nell,” said Simon Chen, Managing Director for the hotel and private residences. “We are incredibly humbled to be recognized for something in which we take great pride.”

Congratulations to all of the properties chosen by American Express Travel for 25 Best in Class customer experiences for 2016:

Agents’ Choice: The Peninsula Beverly Hills
Most Bespoke Service Experience: The Little Nell
Best-Equipped Fitness Center: Four Seasons Resort Hualalai
Dream Bathroom: Shangri-La’s Villingili Resort & Spa, Maldives
Grandest Hotel Welcome Experience: Rambagh Palace
Hottest Hotel Bar: Rosewood London
Most Above and Beyond Concierge: The Ritz-Carlton, Berlin
Most Anticipated Re-Opening: The Lanesborough London  and The Ritz Paris
Most Breathtaking View: Jade Mountain
Most Cutting-Edge Hotel Design: Le Royal Monceau Raffles Paris
Most Fun for the Whole Family: The Ranch at Rock Creek
Most Innovative GM: The St. Regis New York
Most Inviting Lobby: Claridge’s
Most Lavish FHR Breakfast: Waldorf Astoria Shanghai on the Bund
Most Luxurious Beach Service Experience: Four Seasons Punta Mita
Most Over-The-Top Roof Deck: Hotel Unique
Most Renowned Signature Cocktail: Roosevelt New Orleans, A Waldorf Astoria Hotel
Most Romantic Ambiance: Al Maha, Luxury Collection Desert Resort & Spa, Dubai
Most Spectacular Pool: Belmond Hotel Caruso
Most Unique In-Room Amenity: Viceroy Riviera Maya
Most Welcoming Entry-Level Room: Montage Kapalua Bay
Most Zen Spa: Amanzoe
Savviest In-Room Technology: Hotel 1000
Sweetest Suite: Mandarin Oriental, Barcelona
Ultimate Journeymaker: The Ritz Carlton, Grand Cayman



For reservations at The Little Nell, please call 970.920.4600 or visit for more information.